Returning
You have the right to return products within 14 days of receipt.
Send us an email at hello@jamescooke.com with the subject "Return order". Mention your order number, the product and the reason. We will send you a return label to print out. Stick the return label on your return package and send your package back free of charge.
Of course, you can also return the products on your own initiative via another carrier, in which case the costs are for you.
Return address
Attn: James Cooke Returns
Deventerstraat 11
7575 EM
Oldenzaal
Netherlands
Is the product damaged or incomplete
Send an e-mail to hello@jamescooke.com with a video or photos of the damage, the order number and item numbers. In case of an incomplete or wrongly received order, you can also send an email. Please include the order number and item numbers. We will provide a suitable solution.
Can I exchange an item?
It is not possible to exchange an article through the webshop. You can return the article and order the new article through the webshop.
When will I receive my refund?
If you withdraw from the contract, you will receive back from us all payments you have made up to that point, including delivery costs without delay and in any case no later than 14 days after we have been informed of your decision that you wish to withdraw from the contract.