Privacy Statement

This privacy statement outlines how we use and protect the information you provide to James Cooke when you visit this Web site and during correspondence with us.

 

What information do we collect?
When you visit our website, you can contact us through the appropriate contact section on the website. By doing so, we collect the information you enter, including your first name, last name, email, phone number and your inquiry. You can also contact us via email, through the contact information on this website and through our social media channels. When you contact us, we collect your name, phone number, email address and any other information you provide us that we need to further assist you and communicate with you.

 

When you subscribe to our marketing communications, we collect the information you provide to us, including your email address, the topics for which you wish to receive updates or further information, and any other information you decide to provide to us, such as your name. You can always unsubscribe yourself from these communications by clicking the unsubscribe link in the footer of our mailings and following the instructions.

 

If you are one of our customers, suppliers or prospects, we may process limited personal data as part of our business relationships with you, for example, when you place an order. Such personal data may include your name, company and position, e-mail address, telephone number, address, order details and if applicable, Chamber of Commerce number, VAT number, IBAN.

 

We also collect information about the use of our websites through cookies. Please review the "Cookies" section below for more information.

 

What do we do with the information we collect?
We may use your information for the following purposes:

We use the information you provide when you contact us, for example, in connection with questions, orders, comments or complaints you submit in order to do business with you and for our legitimate interest in communicating with you about our products and services.

If you are one of our customers, suppliers or prospects, we use your information to establish and perform our contract with you. This may include verifying your identity, communicating with you and arranging for the delivery of products and services. We may also use your data for our legitimate interests of documenting and managing our internal records.

We use the data we obtain from the use of our websites for market research as part of our legitimate interests to improve our products and services and to tailor products and services to our customers and prospects.

We use the information you provide us through our websites (for example, when signing up for a newsletter or other marketing communications) to send you information about our products and services, special offers or other information based on the interests you have given us. If you do not wish to receive such information, you may indicate this by following the instructions in the links in the footer of our mailings.

If necessary, we may use your information to comply with applicable laws and for our legitimate purpose to protect our legal rights, for example, in connection with legal claims, compliance, regulatory and/or investigative purposes. This may include sharing your data with third parties, such as government agencies or law enforcement officials.

 

When do we share your personal information with third parties?

If necessary to perform a service you have requested from us, to fulfill an order you have placed or to follow up on your inquiries, we may share your data with other parties such as a transportation partner, a hosting partner or any other partner necessary to fulfill your request. External service providers process your data on behalf of Jack Cook for the above purposes. When we share your data with these parties, we will notify you in advance.

 

How long do we keep your data?

We retain information about you only as long as necessary for the purposes for which it was collected.

For example, if you are a customer or supplier of James Cooke , we will store your data for the duration of the contractual relationship you or your company have with us and after the termination of that relationship for as long as necessary to achieve the aforementioned purposes or to comply with legal obligations such as tax obligations. Information we collect as a result of you having subscribed to our marketing communication resources is stored until you decide to cancel your subscription.

 

How do we protect your information?
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented technical and organizational measures to protect and secure the information we process about you.

 

What are your rights?
You have the right to ask James Cooke for a summary of the information we hold about you and also to correct or delete certain data, limit the processing of your data, or ask James Cooke to transfer some of this information to other organizations. You may also object to any processing of your data, and where James Cooke has sought your consent to the processing of your data, you may withdraw such consent at any time.

We hope we can answer your questions about how we process your data. If you have any concerns about how we process your data, please contact [email protected]. If you wish to unsubscribe from receiving marketing communications from us, you may do so at any time using the "unsubscribe" link at the bottom of such mailings.

In case of unresolved issues, you have the right to contact your local data protection authority. We hope this will not be necessary and assure you that we will do our best to resolve any dissatisfaction.

 

Links to other websites
Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

How do we use cookies?
Some features on our websites require the use of "cookies." These are small text files that are stored on your computer's hard drive. We use cookies to measure which pages are visited and which features are used the most. This allows us to continuously improve our website to meet the needs of our visitors.

For more information about our use of cookies, please view our Cookie Statement.

 

If you have any questions regarding this privacy statement, please contact us at: [email protected]. Changes and Applicable Law James Cooke may change this privacy statement from time to time by updating this page. This privacy statement is effective as of September 20, 2021.